IT SUPPORT
Strategically optimize and protect your business with enterprise grade IT support.
We specializes in computer, printer, networking services
Managed IT Support
IT Consulting
Cybersecurity & Ransomware Protection
Network Cabling
Solutions for the information age
We all know what it’s like to have tasks in front of us, but an inability to get them done due to some piece of tech not working. At STS we specialize in preventing pain points caused by downtimes and responding quickly and effectively when they do. Whether you currently have no support, are relying on that one person in the office who knows just enough to be dangerous, or just don’t like how much you’re currently paying, STS is here to produce results. Our goal is to provide enterprise-level IT support through flat rate solutions tailor-made for our customers’ needs.
Budget your IT
IT is absolutely essential to the success of every business today, but when many small and mid-sized business think of IT, they think of it in terms of IT support rather than managed IT. IT support is reactive, a break-fix type relationship where businesses are left reacting to problems when they arise. Reactionary IT support can be costly, in more ways than one. There are productivity costs, then the costs of unexpected items for fixes which may in the long run create even more problems. When you work with STS you work with a team of experts who implement proactive preventative best practice methods lowing overall costs.
Solutions for the information age
We all know what it’s like to have tasks in front of us, but an inability to get them done due to some piece of tech not working. At STS we specialize in preventing pain points caused by downtimes and responding quickly and effectively when they do. Whether you currently have no support, are relying on that one person in the office who knows just enough to be dangerous, or just don’t like how much you’re currently paying, STS is here to produce results. Our goal is to provide enterprise-level IT support through flat rate solutions tailor-made for our customers’ needs.
Providing Comprehensive IT support for your business
With STS you have a team of experts acting as your HELP desk IT support team dedicated to helping your business remain up and running as smoothly as possible. We specialize in acting as the internal IT department for a multitude of small businesses and know exactly what you need to keep your business going.
IT Support
✓ 24/7/365 active monitoring
✓ Managed or co managed Support Services
✓ On-site support
✓ Remote support
✓ WIFI development / management
IT Support
✓ VOIP Support and Systems
✓ Backup and disaster recovery
- Planning
- Simulation
✓ Mobile device management
✓ Cloud backups
✓ Policy development
Strategic Services
✓ Technology adaption secession
✓ Infrastructure Consulting
✓ Comprehensive audits
✓ Compliance consulting
✓ Low voltage consulting
Cyber Security
✓ Security Audits
✓ Security Policy development
✓ Security Training programs
Providing Comprehensive IT Support for your Business
Technical support, also known as tech support, is a call center type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone, technical support can now be conducted online or through chat.
What is our approach?
We work closely with our Clients to identify exactly what their needs are guiding them towards best practice solutions which increase productivity, efficiency, security and professionalism. Once our Clients’ needs are identified we implement solutions to address pain points or areas in need of improvement. We then provide continuous support, training, and guidance helping our Clients utilize the tools available to them. Over time we work with our Client’s to fine tune processes through various methods of automations depending on our Client’s specific needs.
What types of systems do you manage?
From Cloud based applications to on-prem computing and networking devices, software to hardware, we are a full service IT Tech Support provider for Virginia businesses and Organizations. We take on the roll for your organization of that of an internal IT team, managing everything from User Accounts, Email, and Cybersecurity, to IT Consulting, Network Infrastructure Design and Building, CIO Services, Disaster Recovery and Cloud Computing.
How Long have you been providing these services?
We have been partnered with a multitude of organizations across Virginia for over 20 years. We believe our long term relationships speak to our reputation. Through fine tuned processes and thorough documentation, we have the history and know how to ensure our Clients stay in line with best practice measures tailored to their needs.
Have an issue that can’t wait? Click here to put in a service request ticket!
Professional Technology Consultants
Small and midsized businesses need to be efficient to be competitive. At STS, we deal in efficiency. Our service plans are centered around increasing security and efficiency to your networks and systems. We provide comprehensive IT Consulting services to companies that are looking to leverage their company’s IT into higher degrees of productivity, and ultimately, profitability. Through our Technology Business Reviews and our Comprehensive Audits, we help our clients create a Roadmap through which they can budget to meet their goals.
How do we do it?Â
We meet with our Client’s on a regular basis to ensure thorough communication regarding where they are currently, and what steps are being taken to get them where they want to be.Â
Save Money and Keep your Company Safe
Proper Cybersecurity is about providing an entire framework for success. From End-User cybersecurity training programs, password managers, and dark-web monitoring to sophisticated proactive threat detection methods utilizing AI machine learning technology to automatically respond to potential threats, We have the tools to keep your assets safe. Following the NIST Cybersecurity Framework, we keep our client’s up and running by taking active steps to prevent attacks while being ready to respond if they do.
We design and deploy DVR servers, network cabling, and IP cameras
Video surveillance systems used to be a very expensive investment. They involved designated video and power cables to connect the cameras to a recorder using VHS tapes. More recently, digital network cameras allow for direct connection to your business network,digitally store recorded footage and automatically send alerts to you when needed. Shenandoah Technology Systems can design, install and support these cutting edge systems for you!
